24/7 Emergency Response Call Centre (Annual Subscription)

The watch is equipped with advanced fall detection motion technology, along with an SOS button that users can press if they need urgent help. Either of these actions will initiate an alert to the 24/7 emergency response centre.

Upon detecting a trigger, the watch automatically places a call to the response centre. The trained respondent on the line has access to the user's vital information, including their medical history, live location from the watch, home address, and next of kin details. This ensures that they have a comprehensive profile of the user to make informed decisions.

If the user can communicate with the call centre respondent, they will discuss the situation to understand the severity of the emergency. If the user is unresponsive, the respondent will quickly evaluate the situation based on available data and will escalate accordingly.

Depending on the severity, the call centre respondent will either contact the user's friends or family members listed as emergency contacts or, in cases where immediate intervention is needed, dispatch emergency services directly to the user's location. This flexible response plan ensures the right level of assistance is delivered quickly and effectively.

At MedAlert, we understand that each individual’s emergency needs are distinct. That's why our 24/7 Emergency Response Call Centre Service offers fully personalised emergency protocols. When you subscribe to our service, we collaborate with you to develop a customised plan that outlines the exact steps to be taken in various emergency scenarios.

This plan incorporates crucial information like your medical history, preferred hospitals, and specific instructions on how we should handle different types of emergencies. Whether it involves a medical issue, a fall, or simply needing reassurance, our trained professionals will follow your personalised protocol, ensuring the response is precisely tailored to your unique requirements.

Tailored Response: Guarantees the most appropriate and prompt action in an emergency, customised to your specific needs and preferences.

Comprehensive Information: Allows our team to have all necessary information available, including medical history and emergency contact details.

Adaptability: You have the flexibility to update your emergency plan at any time, accommodating any changes in your health or personal preferences.

MedAlert’s 24/7 Emergency Response Call Centre isn’t just about having trained professionals available; it’s also about the seamless integration with your MedAlert device using state-of-the-art technology. Our sophisticated system ensures that when you activate the SOS button on your MedAlert device, the alert is instantly transmitted to our call centre with exceptional accuracy and speed.

Utilising the latest GPS tracking technology, we accurately pinpoint your location, ensuring rapid dispatch of help precisely where it’s needed. Moreover, our system is engineered to maintain a crystal-clear, two-way communication line, allowing you to speak directly with a professional while assistance is en route.
 

Rapid GPS Location Tracking: Quick and precise location tracking for expedited response times.

High-Quality Voice Communication: Assures clear communication between you and our call centre personnel.

Consistent Connectivity: Leverages Australia's robust telecommunications infrastructure for continuous and reliable connections.